Frequently Asked Questions

Everything you need to know about our short term loans.

Am I eligible to apply? What information do I need?

To be eligible to apply, you must:

  • Have a valid UK bank account.
  • Be employed
  • Be a resident of the UK
  • Be at least 18 years old

When applying you'll also need to provide us with the following information:

  • Bank account details
  • Employment details
  • Income and outgoings/expenses
  • Other Personal Information
Can I apply if my credit rating is poor?

Yes. Poor credit status does not prevent you from borrowing from LOANEASY. Whilst we will still check your credit file to verify identity, see recent borrowing history and performance, we mainly use a variety of criteria to evaluate each customer’s application. If you have a regular job and income, you have a higher chance of being approved.

Will I need to submit any extra paperwork?

Yes, we will need to see the proof of income. However, in most cases, we will be able to make a loan decision without additional paperwork. We need a recent pay slip within the last 30 days.

Why was my application declined?

We use a lot of factors to evaluate your application: credit report, identity verification, income and outgoing expenses, and personal details verification. If applicants do not meet some of the lending criteria, the application may be declined. We will state the reason in the response email to you.

When will I receive my loan?

In most cases, your application will be processed within 30 minutes from the time it has been received. Loan approval depends on satisfactory completion of identity, credit, and affordability checks. If approved, funds will be sent to your bank account within 5 minutes of approval.

How many loans can I take out at one time?

LOANEASY Finance has a policy of one loan per customer at any given time.

What are my repayment options?

You can borrow our loan for a maximum 6 months/repayments period (a repayment period represents 30 days). We will always send a reminder email at least 3 days before each payment date.

How much can I borrow?

New applicants can borrow from £750 up to £2,500 for terms between 1 and 6 months. Returning LoanEasy Club VIP members can unlock pre-approved limits up to £3,500 at preferred interest rates. As a responsible lender, the final amount and terms offered are determined by your credit and affordability assessment.

Can you tell me if I will be accepted before I apply?

No. Each application we receive is assessed on an individual basis taking a number of factors into account. We are therefore unable to offer an indication of whether or not your application would be accepted before you submit it.

Do I have the right to cancel or withdraw my loan agreement?

Yes, by law you have the right to withdraw from your loan agreement within 14 days of signing your agreement. If you withdraw from the loan, you must return any money we have provided to you, plus accrued interest.

You can withdraw from your loan by calling us on 01793321653, or by emailing us at application@loaneasyfinance.com.

How do I report a complaint?

You may report complaints in reference to LOANEASY Finance loan, policies or services via email at complaint@loaneasyfinance.com or via phone at 01793321653.

Complaint Manager
LOANEASY Finance
26 Linden way, Peatmoor
Lydiard Millicent, SN5 5DE
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